Information and Resources
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Guidelines for Team Members
Our guidelines help everyone feel safe, supported, and on the same page—so we can work together smoothly and continue making a positive impact.
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Common Questions from Customers
Here you’ll find some of the common questions customers ask when visiting Helping Hands, along with simple ways you can respond to help them feel informed and supported.
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Internal Forms and Documents
Access and download all essential team forms, including incident reports, and photo release forms—all in one convenient place.
Team Helping
Hands is on Facebook!
Helping Hands has a dedicated Facebook page called Team Helping Hands, where we share the latest news, updates, and heart-warming stories from across our community.
This Facebook page is for Helping Hands team members only and is not open to the public. It’s a great way to stay connected, celebrate the incredible work being done, and see the positive impact Helping Hands is making every day. Whether it’s team highlights, success stories, or important announcements, Team Helping Hands is the go-to place to stay informed and inspired. Be sure to follow and engage with our posts—we love hearing from our amazing team!
“Now there’s a fabulous bunch of absolute legends right there!
Thank you to every one of you, you do such a wonderful job and are oh so friendly. Massive thanks to all the amazing volunteers at HHM. I’m counting down the days when I can retire and sign up for service.”
Why Is Volunteering Good For You?
*Statistics sourced from Volunteering Victoria
Our Management Team
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Melanie Gill
CEO
Melanie started Helping Hands Mission Inc. in 2007 and leads a team of 300 volunteers and employees across four sites. Like all our board members, her role is very hands on, and you’ll find her working across all departments of the charity, including in the office, in the sorting room, and even the front counter when needed!
Work hours
Monday – Friday
9am – 5pm -
Paul Cadzow
Business Manager
Paul looks after the business management of the charity, including HR and payroll management, and oversees major projects and building works, such as the construction of our McIntosh Street shop and warehouse.
Work hours
Monday – Friday
9am – 5pm -
Kelly Pudge
Community Engagement Manager
You’ll first meet Kelly in your induction (or you may have already met her in store!) – she’s the friendly face who will show you around and introduce you to the rest of the team. Kelly also runs our Assisted Volunteers Program and student volunteer programs.
Work hours
Monday - Friday
9am - 5pm -
Adam Volpato
Relationships Manager
Adam manages a lot of our relationships with external stakeholders, including corporate volunteers and businesses looking to donate stock. If you know someone with excess stock or a team of volunteers looking to support the charity, Adam is the person to speak to!
Work hours
Monday – Friday
9am – 4pm -
Larni Hinch
Retail Manager
Larni oversees the large donation area at our McIntosh Street store. As well as being one of the first contact points for our customers who are dropping off their preloved goods, she manages visual merchandising, shop builds and redesigns, and the distribution of stock to the other stores.
Work hours
Monday – Friday
8am – 5pm