Supporting Victorian families in need
Airport West & Preston Toy Donations Update
Our Airport West and Preston Op Shop will not be taking donations of toys until further notice due to being inundated.
Please redirect your toy donations to our Sunshine store, (85-89 Hampshire Rd, Sunshine) between Monday to Saturday, 9.30am - 3.30pm. Thank you!
Note all dropped off donations are at the discretion of our team.
How we can help
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Community Food Pantry
Our Community Pantries in Airport West and Sunshine provide emergency food by appointment, ensuring families in need receive the help and support they deserve during tough times.
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Material Aid Program
We provide essential household furniture to individuals and families in need, helping them create a safe and comfortable home. Support is offered through a simple referral process, ensuring help reaches those who need it most.
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Furniture Donation Collection
Our collection team is happy to pick up quality furniture donations, which are distributed across our three stores. Every item sold helps fund our two Emergency Support Programs, directly supporting families in need.
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Community Kitchen
Located at our Airport West Op Shop, our kitchen serves hot meals everyday for just $5! Come in for lunch and grab afternoon tea - our kettle’s always on.
STORES
Visit our Op Shops
Monday to Saturday, 9.30am - 4.30pm
Helping Hands Op Shops are so much more than a place to grab a bargain—they’re a way to give back. Every dollar spent supports our community programs, like our Community Pantries that provide food relief to families in need. When you shop with us, you’re not just finding something special—you’re making a real difference.
Find your nearest store, opening hours, and more details here!
DONATING
Dropping off donations to us
Monday - Saturday
9.30am - 3.30pm at all our stores
Update - January 2026: Please note our donation team is receiving an influx of donations and we ask that you are patient with our team as they try their best to sort through all our donations.
Our stores depend on the kindness of the community’s donations. If you have household items or furniture in good condition that you'd like to give a second life, we’re happy to accept them at any of our stores if in good condition. Simply drop these off during our donation hours and our team can let you know if we are able to take the items in.
VOLUNTEERING
Join the Helping Hands team!
Being a Helping Hands team member means more than just giving your time - it’s about being part of something bigger!
Volunteering with us means:
● Being a part of a team that is dedicated to creating change,
● Developing skills in various areas from organising through donations to serving customers, or assisting in our Pantry or Material Aid programs,
● Sharing your passion and skills with Helping Hands,
● Making new friends with the same goal,
● And helping raise funds towards our emergency aid programs!
Helping Hands Office
help@helpinghandsmission.org.au
1300 892 010
Monday to Friday
9am - 5pm
Contact us
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Our three Op Shops are happy to take in donations of clothing, bric-a-brac and furniture in good condition. Please note all items dropped-off will be at our teams’ discretion on the day.
Monday to Saturday
9.30am - 3.30pmUpdate - January 2026: Please note that as we have just reopened, our donation team is receiving an influx of donations and we ask that you are patient with our team as they try their best to sort through all our donations.
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If you have large furniture that you’re unable to bring down to one of our three Op Shops, you can request a collection of those items with our team! Please send through photos of furniture you’d like to donate to the email below with your contact details and our team will get back to you as soon as possible.
Send photos, suburb and your contact details to help@helpinghandsmission.org.au
Please note, due to our resources and small collection team we are only able to collect within 10km of our Airport West store and 5km out from our other stores (Sunshine and Preston).
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If you need to cancel or reschedule your appointment, please give our office a call or send an email through before your appointment time.
1300 892 010
help@helpinghandsmission.org.au
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