How We Can Help

Community Pantry

Our Community Pantries are here to support individuals and families during tough times. Whether you’re experiencing financial hardship, a sudden crisis, or just need a bit of extra help, we’re here for you.

We partner with supermarkets, food rescue organisations, manufacturers, and local businesses to offer a wide range of fresh produce, pantry staples, freezer meals, toiletries, and hygiene essentials.

Who can access the pantry?

To be eligible, you’ll need to hold one of the following:

  • A valid Health Care Card (concession or pension)

  • An Immi Card

  • A Student Visa in your name

You’ll also need to bring photo ID (e.g. a driver's license) when registering.

How to register

All registrations are done in person at our head office, located inside the Airport West Op Shop – 14 McIntosh Street.
Our team will provide you with a short form to fill out, and once your details are processed, we’ll give you a call to book your first Pantry appointment (if eligible).

Where will I go for my pantry appointments?

Once you're registered, you’ll be booked into the Community Pantry closest to your home — either our Airport West or Sunshine location.

If you or someone you know is struggling to put food on the table, please don’t hesitate to reach out.

Furniture & Essentials Assistance

Each week, we provide essential household items to individuals and families facing challenging circumstances. Life can change quickly — the people we support may be affected by natural disasters, illness, sudden job loss, homelessness, family violence, or other unexpected hardships.

What Can We Help With?

Depending on current availability, we may be able to assist with:

  • Essential white goods

  • Furniture

  • Clothing

  • Homewares

Please note that items are limited and support is based on demand and what we have in stock at the time.

How to Apply for Support

If you or someone you’re supporting needs help, a case manager, support worker or agency will need to complete a Furniture & Essentials Request Form.

Forms can be:

  • Emailed to our team

  • Dropped off in person at our office inside the McIntosh Street Op Shop, Airport West

We accept referrals from agencies across Victoria who are working with people in crisis or extreme hardship.

For Support Workers & Agencies (First-Time Applicants)

If this is your first time applying for a client, please also complete our Agency Registration Form with your referral.