Supporting Victorian families in need
Helping Hands is taking a short break over the holiday period.
Our op shops will be closed from Saturday 20th December 2025 and will reopen on Monday 5th January 2026. Both Sunshine and Airport West Community Pantries will reopen from the 12th January by appointment only* with our office reopening on Monday 5th of January 2026.
*For more information on receiving emergency aid during open hours, please read here.
How we can help
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Community Food Pantry
Reopening January 12th, 2026
Our Community Pantries in Airport West and Sunshine provide emergency food by appointment, ensuring families in need receive the help and support they deserve during tough times.
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Material Aid Program
Closed for 2025
We provide essential household furniture to individuals and families in need, helping them create a safe and comfortable home. Support is offered through a simple referral process, ensuring help reaches those who need it most.
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Furniture Donation Collection
Closed for 2025
Our collection team is happy to pick up quality furniture donations, which are distributed across our three stores. Every item sold helps fund our two Emergency Support Programs, directly supporting families in need.
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Community Kitchen
Open til Saturday 20th December 2025
Located at our Airport West Op Shop, our kitchen serves hot meals everyday for just $5! Come in for lunch and grab afternoon tea - our kettle’s always on.
STORES
Visit our Op Shops
Please note all our stores will be closed during the Christmas holiday and will be reopening from January 5th 2026.
Helping Hands Op Shops are so much more than a place to grab a bargain—they’re a way to give back. Every dollar spent supports our community programs, like our Community Pantries that provide food relief to families in need. When you shop with us, you’re not just finding something special—you’re making a real difference.
Find your nearest store, opening hours, and more details here!
DONATING
Dropping off donations to us
Monday - Saturday
9.30am - 3.30pm at all our stores
Please note all our stores will be closed during the Christmas holiday and will be reopening from January 5th 2026.
Our stores depend on the kindness of the community’s donations. If you have household items or furniture in good condition that you'd like to give a second life, we’re happy to accept them at any of our stores. Simply drop these off during our donation hours at any of our three stores.
We’re also incredibly grateful for financial donations, which help us continue our work supporting families in need and running our community programs. Every contribution, big or small, makes a real difference.
VOLUNTEERING
Join the Helping Hands team!
Being a Helping Hands team member means more than just giving your time - it’s about being part of something bigger!
Volunteering with us means:
● Being a part of a team that is dedicated to creating change,
● Developing skills in various areas from organising through donations to serving customers,
● Sharing your passion and skills with Helping Hands,
● Making new friends with the same goal,
● And helping raise funds towards our emergency aid programs!
Helping Hands Office
help@helpinghandsmission.org.au
1300 892 010
Monday to Friday
9am - 5pm
Contact us
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Our three Op Shops are happy to take in donations of clothing, bric-a-brac and furniture in good condition. Please note all items dropped-off will be at our teams’ discretion on the day.
Monday to Saturday
9.30am - 3.30pm*Please note all our stores will be closed during the Christmas holiday and will be reopening from January 5th 2026.
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We are currently closed for furniture collections for 2025 and will be taking requests late January 2026.
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If you need to cancel or reschedule your appointment, please give our office a call or send an email through before your appointment time.
1300 892 010
help@helpinghandsmission.org.au
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