How We Can Help / Our Community Pantry / Registering as a new client / Our Donors
Our Community Pantry
If you or someone you know is in need of emergency food assistance, our Community Pantries are here to help.
We work with supermarkets, food rescue organisations, manufacturers, and local businesses to provide a variety of fresh produce, pantry staples, freezer meals, toiletries, and hygiene essentials. Check the information below to see if you’re eligible and how to access support.
Getting started
We understand that asking for help isn’t always easy, so we’ve designed our registration process with care and simplicity in mind. Our goal is to make accessing support as easy and accessible as possible, which is why our requirements are kept to a minimum.
Take a look at our steps to getting registered for more information on how to sign up. Once registered, you’ll be allocated to the pantry closest to your home to make it easier to attend appointments and ensure everyone can access support conveniently.
Registering as a new client
Health Care Card, Immi Card, Student or Bridging Visa, is accepted.
Please also bring a form of photo identification so we can get you registered.
Check your eligibility
Register at our head office (next to the Community Dining Room), located at 14 McIntosh Street, Airport West! We are open Monday to Friday from 9:30am to 4:30pm for registrations. No appointment is needed - just drop in during these hours to complete your form.
1. Register in person at our head office
We’ll answer any questions you have about our Community Pantries and walk you through our policies. Once everything has been reviewed, we’ll give you a call within a few days to book in your first appointment.
2. Booking your first appointment
When we call to book your first appointment, the number may appear as (03) 7042 3345 — so keep an eye out for us!
Our Donors
Keeping our Community Pantry shelves stocked is a daily commitment. We work closely with leading food rescue organisations — including OzHarvest, FareShare and SecondBite — who deliver rescued food to us every day. Our own fleet also collects food from local supermarkets, including Costco (Epping) and LaManna Supermarket, ensuring good food doesn’t go to waste.
For more than 15 years, we’ve proudly partnered with Foodbank Victoria and are now one of their largest charity partners, sourcing around 8,000kg of essential groceries each week for families in need.
Behind the scenes, our dedicated volunteers carefully sort fresh produce each day so the people we support can take home nutritious food and create healthy, wholesome meals.
Are you experiencing unexpected hardships in which you need support with household goods?
Find out more information on how you could receive assistance through our Material Aid program here.